In the event you’re our customer, please, follow this procedure. You could speed up the entire complaints procedure. In the event of incorrect complaints procedure, we can’t be held responsible for any potential mistakes.
Procedure for the return and replacement of goods:
Please, contact the sales representative on the address email@example.com, specify the number of your order and describe your problem briefly. Thanks to this, we know that we should expect your package.
For your goods, add the information describing the defect, number of your order and potentially your proposal for remedy. We could send you a new SpeedBox or return the cash (replacement or refund). Pack everything carefully.
Please, do not send the complaints for any other address. Please, note that in the event of sending your package to any other address, your complaint does not have to be handled.
An international package must have the designation: “LOW VALUE GIFT”
Keep the tracking number for any potential tracking of your package.
Please, do not forget that the SpeedBox Tuning Team employees are available at the e-mail firstname.lastname@example.org and they will be glad to explain you the entire procedure for return and replacement of your goods.
According to law of the registration of sales, the seller is obliged to issue a receipt to the buyer. He is also obliged to register a revenue received by the tax online; in case of technical failure then at least do 48 hours.
Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.
Although appearance is not very important for SpeedBox, we want it to excel among others and be among the designer pieces. Components made of high-quality material gives SpeedBox not only mechanical strength, durability and water resistance, but also an attractive appearance.
We use only electronic components of world's leading producers, during the production of SpeedBox. The processor is certified for the automotive industry, and the SpeedBox is tested several times during and after production to make sure you receive a reliable product.
We use the original keyed connectors to connect the SpeedBox to the electric bike, which are colour coded so you know exactly where to connect the connector. We've put together detailed instructions and videos which could help you easily install the SpeedBox by yourself.